Shipping and cancellation

How long will my order take?

Allow a minimum of 10 working days for preparation. Your piece is made and checked before it is packed, and that is the part we will not rush.

After it is dispatched:

• Metro cities (Delhi NCR, Mumbai, Bengaluru, Chennai, Kolkata, Hyderabad, Pune and Ahmedabad): 3–4 business days
• Elsewhere in India: 10–12 business days

Every piece is made to order, so nothing ships sooner than that. Every shipment goes with an established courier, insured and against a signature.

What does delivery cost?

Delivery is free, with no minimum order.

Is there anywhere you cannot deliver?

Not yet, to seven states: Arunachal Pradesh, Assam, Manipur, Meghalaya, Mizoram, Nagaland and Tripura. We cannot send insured jewellery there yet, so checkout will not accept an address or a pincode in them, and nothing is charged. We do deliver to Sikkim, and everywhere else in India.

Can I send it back?

Any piece can be returned within seven days, no questions asked, so long as the jewellery tag is still attached — a piece whose tag has been removed cannot be taken back. A ring that does not fit we resize or remake at no charge, and we will always put right anything faulty or not as described.

The returns page sets it out in full.

Are prices inclusive of tax?

Yes. Every price on this site includes GST, and your total is broken out before you pay so you can see exactly what the tax is. Taxes are charged as the law requires and change if the law changes.

How can I pay?

Online — UPI, card or net banking, through our payment provider. We do not take cash on delivery, and your card details never reach us.

If your online payment does not go through, write to sales@dlvjewelry.com or WhatsApp us on +91 63525 35827, and we can help you pay by UPI or a payment link, always to our company’s own account (Dev Labtech Venture Limited). If money already left your account for that order, tell us before you pay again, so you do not pay twice. Once we have recorded your payment, we email your receipt as usual.

Can I change the delivery address?

Yes, until the order has been packed. Once it is packed and with the courier, the address cannot be changed. Write to sales@dlvjewelry.com as soon as you can and we will change it if the parcel has not gone.

Can I cancel an order?

Yes, until the order has been packed. Once packed and dispatched, a cancellation is no longer possible — at that point the seven-day return applies instead.

Repeated cancellations by the same customer may lead to our declining further orders from that account.

What if the parcel does not arrive?

Tell us within 24 hours of the delivery being recorded, with an unboxing video showing the outer seal. The returns page sets out what we need in order to act on it.